Shipping & Returns
U.S. Customers
Upon checkout, you will be given the option to ship using UPS/FEDEX & USPS. Age verified orders made before 2:00 pm PST Monday - Friday will process that same day. Age verified orders placed after 2:00 pm PST will process the next business day. Age verified orders placed on Friday after 2:00 p.m. PST - Sunday will be processed the next business day. Please note, UPS calculates time in transit in relation to business days only. See map below of the U.S. illustrating UPS's guaranteed number of days to delivery for UPS Ground.
Shipping Confirmations
A confirmation of your order will be emailed to you after finalizing your purchase. Once your package has been shipped, AlpacaBowls.com will also send you a shipping confirmation email. Instructions on how to track your package (for domestic orders) will be included as well. Please remember that UPS does not ship to P.O. Boxes.
International Orders
AlpacaBowls.com ships orders internationally to most countries. Please note that some countries charge additional taxes on tobacco products that Alpaca Bowl Company has no control over. Please contact your country's Customs office for current tobacco taxation laws. For orders returned to Alpaca Bowl Company from a Customs Office, customers will be refunded the value of the products we receive. Shipping fees are non-refundable.
USPS shipments to international customers are not traceable. For detailed information please refer to the following link;Â https://www.usps.com/international/priority-mail-international.htm.
UPS/FEDEX/USPSÂ & Alpaca Bowls Company Days Off
- New Year's Day - Memorial Day - Independence Day (Observed) - Labor Day - Thanksgiving -Day After Thanksgiving
Christmas Eve - Christmas Day - New Year's Eve ​
Holiday Shipping Guide
We'll update you with important shipping and shopping deadlines so you can make sure all your gift shopping is complete!
Return & Exchange Policy
Thank you for placing an order with AlpacaBowls.com. We hope that you enjoy your purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.
Merchandise purchased from AlpacaBowls.com may be returned within 30 days starting from the date your package has been received. To initiate the return process please call or email customer service. All products must be in original condition (unused) and accompanied by an Alpaca Bowl Company issued return request form. Refunds will be processed between 1-2 business days after having been received and will only include merchandise (initial shipping costs are non-refundable).
Our shipping address for returns is:
The Runners LLC
Attn:Â Online Returns
408 E. 1st Street, STE 102 Long Beach, CA 90802
Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged.
Customer Service is available Monday through Friday from 8:00 a.m. - 4:00 p.m. PST. Please email us at Â
Claims
Filing a claim
In the case of missing or wrong merchandise, please call or email customer service within 3 days of receiving your order.
In the case of damaged merchandise, please keep the goods that will need to be replaced in the original shipping box and call or email customer service within 3 days of receiving your order. Please note that you may be asked to submit photographs of the items being reported. In the case of lost packages, please allow an Alpaca Bowl Company representative to initiate the claim with the shipping carrier on your behalf. As soon as you are aware your package has not been delivered in accordance with the tracking number, please call or email customer service.
Claim resolution
If it is determined that an error was made by our fulfillment team at Alpaca Bowl Company will issue an immediate replacement at no additional charge. If it is determined that the loss is a result of the shipping carrier having mishandled your package, Alpaca Bowl Company will not be able to replace the product until the shipping carrier has completed their inspection. We do everything we can for this to take place in a timely fashion. Typically, loss claims are resolved within 5 days and are handled in the form of a replacement only.